Payment and confirmation
When you have placed your order you will receive within minutes a confirmation with the items ordered and the price.
After receiving your payment your order will be shipped with Dutch National Post (PostNL) and will normally be delivered in 1-3 days.
Payments can be transferred to the following account:
Name: Alpaca Winkel
IBAN: NL04ABNA0491395019
BIC: ABNANL2A
In the webshop you can choose to pay with iDeal, CreditCard (MasterCard, VISA or American Express), Bankcontact, KBC/CBC en Belfius Direct Net, SOFORT Banking, PayPal or Bank transfer (Advanced Payment).
Shipping costs
Shipping within the Netherlands: free.
Shipping to Belgium and Germany € 5,00.
Shipping to other countries: € 15,00.
Ordering
Ordering is pretty simple, click on the desired item on the icon
'Buy Now' and change the number of items if necessairy. If you are finished shopping go to 'Checkout'. Then enter your data.
Another way to quicly find your desired items is to enter the colour or colour number in the search box on the left part of the screen.
If you have any problems ordering through the webshop, please send an email with your order to
info@alpacawinkel.nl.
Prizes / Special offers
All prices include 21% Tax and free shipping within the Netherlands.
All our products are certified by GOTS (Global Organic Textile Standard) and OEKO-TEX®.
Colour / weight
Please note that colours may differ on your screen. For all yarn samples can be requested here. Some yarn lots may differ slightly in colour because of the colour treatment.
The prices of alpaca yarn on cones are sold per piece.
Alpca yarn on cones are sold including the cone holder.
The net weight of a cone holder is about 35 grams.
The weight of a cone may vary due to moisture.
If a cone has a weight less than the weight ordered we will refund the difference.
Returns
We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note.
Contact
Alpaca Winkel
Alkmaarseweg 168
1944 DT Beverwijk
Netherlands
Tel. +31 251 750 428
info@alpacawinkel.nl
IBAN: NL04ABNA0491395019
BIC: ABNANL2A
Chamber of Commerce number: 50457659
VAT number: NL8227.42.196.B01
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